There’s no denying that most industries nowadays are undergoing a shift that’s faster than the revolution the business landscape went through when it replaced and integrated traditional processes with digital...
Email newsletter is a time-tested and reliable communication tool that has a special place in most businesses’ digital marketing strategy. This is because there is still a good number of...
If you’re outsourcing to a Philippine call center, your staff may also be conducting post-call customer feedback. These surveys ask customers for comments and testimonials about your products and their...
The agent-customer interaction affects your brand image, so take a look at some areas your agents need to focus on while training. One of the critical components of delivering high-quality...
Successful entrepreneurs and business owners have similar winning characteristics, and so do well-established e-commerce businesses. Before you start thinking of which digital marketing strategy can take you to greater heights,...
No person wants to be rejected when it comes to sales. Just thinking about the effort you exerted in convincing someone to try your product and what you could’ve done...
Building trust among customers is easy when you do it face to face because of the connection you can make through your presence and gestures. It can also be a...
Because of the immense effect content marketing can bring to a brand’s popularity, it’s no wonder this digital marketing strategy is utilized by both startups and big, established companies. But...
Businesses embrace the multi-channeling trend to be able to keep up with the evolving demands of their modern customers who are getting more tech-savvy every day. This is even more...
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.
โ How do you future-proof your business in an unpredictable market?
โ What is your approach to building a business that is built to last in an unpredictable market?
Learn more about creating an unbreakable business model, continue the conversation with us over at: https://buff.ly/N4b8hOD
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Brands trust Open Access BPO in building resilience, with our customized solutions and a diverse, multilingual workforce that strengthens their operations.
Don't wait for the next market shiftโconnect with us now to start building your unbreakable business: https://buff.ly/rWaK05N
