In a fast-paced consumerist world where everyone expects quick and effective assistance when seeking customer support, businesses invest in call center support services and customer service channels that can promise...
Why do some customer service outsourcing deals fail? What easily comes to mind are the shortcomings on the customer-facing units’ end and the leaders where they work directly under. The...
Your sales skills will always be put to test when engaging with potential customers using sales pitch or presentation. In business-to-business telemarketing where face-to-face interaction is absent, convincing your prospects...
The Internet age and mobile revolution have made way for web-based tools to invade the customer service trade. Today, we can use email, live chat, and even social media to...
With more and more brands heading over to Facebook to create a platform for better engagement with customers, the site has evolved into becoming a perfect avenue for businesses to...
In a generation where most customers are Internet-savvy and smartphone-clad, businesses take advantage of the power of social media to bring customer service closer to their brand supporters. With social...
Facebook is definitely serious about polishing the platform for high quality social media marketing content and user-relevant information. Just last week, the social network announced its decision to end like-gatingย as...
There are many factors that businesses claim to be the main ingredient behind their companies’ success. Producing quality products and delivering excellent customer support, for instance, are some of the...
Once you’ve finally gathered customer service feedback by integrating phone surveys in your call center support services or by asking customers to fill out forms, the next step is to...
The omni-channeling trend and the vast availability of web-based and mobile tools may make it seem that online customer service is widely embraced by businesses anywhere. Surprisingly, however, there are...
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.
โ How do you future-proof your business in an unpredictable market?
โ What is your approach to building a business that is built to last in an unpredictable market?
Learn more about creating an unbreakable business model, continue the conversation with us over at: https://buff.ly/N4b8hOD
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Brands trust Open Access BPO in building resilience, with our customized solutions and a diverse, multilingual workforce that strengthens their operations.
Don't wait for the next market shiftโconnect with us now to start building your unbreakable business: https://buff.ly/rWaK05N
