Customers enjoy doing business with brands that can meet their expectations. Their loyalty is usually based on how you can sustain a particular level of experience every time they interact...
Social media has become an indispensable part of most brands’ digital marketing strategy. The immense help it brings to businesses in transitioning their marketing and customer service initiatives...
Multisourcing is one of many business process outsourcing (BPO) trends that have been shaping the Philippine call center industry in the past few years. Although not an entirely new practice,...
Multi-channeled customer service is what most clients expect a call center in the Philippines to have before they could finalize their decision to outsource their business processes there. Given how...
Philippine call centers deliver customer service according to industry benchmarks and best practices that apply to all types of consumers. This includes expert buyers, common users, power purchasers, and both...
Social media has long been integrated in the digital marketing strategy of many brands as early as the mid-nineties, but experts are only seeing social networking activities to dominate the...
Networking is a time-tested way of finding possible partners and clients who could help grow your business empire. Whether done on your own or through a provider of business process...
Financial fraud is one of the threats that a Philippine call center should be prepared for if it s handling accounts under the banking and finance industry. And it s...
Customer service experts have been dubbing 2015 with many labels. For some, it’s a time for stepping up the game in terms of service speed, while others foresee it as...
This year has been a fruitful one for both the global business process outsourcing (BPO) industry and for people who aspired to be a part of BPO in the Philippines....
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Outsourcing your #CustomerService and data handling to a reliable #BPO ensures these protective measures are consistently applied without overburdening internal teams.
Open Access BPO is trusted by global brands to safeguard sensitive information and maintain seamless customer support during high-demand periods.
Explore how outsourcing can help protect your customers and streamline operations: https://buff.ly/e5sxHDB
In our blog post, we explain how AI helps agents focus on complex issues while handling routine tasks behind the scenes. That means faster responses and deeper #CustomerCare.
This matters if you run or manage outsourced #CX teams and want scalable quality, while keeping human empathy at the core.
Check out the full article to see how AI and human talent can work together for exceptional customer experience: https://buff.ly/TFzASUf
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Boost your customer experience without overloading your team by partnering with Open Access BPO for expert outsourced CX services.
Get started today and see how we can help your business deliver faster, smarter, and more personalized support: https://buff.ly/V7wVeYT
Can your outsourced #CustomerSupport team handle a flood of holiday shoppers without missing a beat?
The holidays are coming in too fast and too hot for many brands to even get their sales, #CustomerExperience, and websites ready in time.
Over the Open Access BPO Blog, we've put together a checklist that highlights actionable steps for smoother website navigation, faster checkout, and reliable post‑purchase support.
These measures are designed to help online retailers manage higher traffic while keeping customers satisfied.
The Open Access BPO Bazaar took place last Thursday and Friday at the company's Makati office, bringing employees together for a two-day showcase of homegrown products and personal ventures. The activity highlighted the creative interests of participating teams, who converted the site's cafeteria into a lively marketplace for colleagues to explore.
Employees offered a range of items that included ready-to-wear clothing, footwear, pastries, sweets, handcrafted paper goods, and assorted refreshments. A grilling station set up in the outdoor al fresco area provided freshly cooked Pinoy street food, giving attendees an additional point of interest throughout both days.
The company's barista DJs supported the event by serving coffee and playing music that contributed to a comfortable and welcoming environment for visitors.
The bazaar is part of the organization's ongoing #EmployeeEngagement program, which aims to provide meaningful activities that encourage connection, creativity, and pride within the OABPO community.
Open Access BPO recently concluded the Makati leg of its annual Blood Donation Drive, held in partnership with the Philippine Red Cross. OABPO Makati employees came together to donate blood and support this life-saving initiative, highlighting the #TeamOABPO's generosity and willingness to make a lasting impact beyond the workplace.
The company's Davao team will also hold its leg of the company's annual Blood Donation Drive on November 26.
Employees interested in donating are encouraged to watch out for internal communications for registration details.
Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.
From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.
This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.
