Flawed customer care protocols are not always the cause of ineffective customer service. More often than not, poor customer support is caused by the improper execution of these strategies. This...
Including a self-service feature into your customer support services can be a great way to relieve your customer care team from assistance requests and inquiries that can otherwise be resolved...
How safe is your call center against social engineering techniques? Learn more about these threats here. Businesses rely heavily on technology to operate efficiently and serve their customers. While robust...
It s a widely followed advice in the business world that if you want your consumer base to stay solid, you must focus more on fostering loyalty among present customers...
It’s not hard to imagine how difficult working on a night shift is. Performing a stressful job during the ungodly hours of the day can take a toll on the...
For most people, social media is one of today s most popular and easily accessible sources of entertainment and information about people and matters they care about. For businesses, however,...
Having a warm and pleasant attitude when interacting with other people is perhaps one of the most overused reminders being passed around in the world of customer service. Despite being...
Table Of Contents Hiring is the Best Place to Start How Good and Bad Hires Affect Your Reputation Defining the Right Fit Crafting a Targeted Job Description Strategic Recruitment Channels...
Customers are expected to have high demands when it comes to customer service. Among these expectations, resolving concerns in a prompt or timely manner would be the most popular. Nobody...
There are many things that have evolved in the world of sales. Some things, however, stay the same. Building trust has always been a priority task of sales people whenever...
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.
โ How do you future-proof your business in an unpredictable market?
โ What is your approach to building a business that is built to last in an unpredictable market?
Learn more about creating an unbreakable business model, continue the conversation with us over at: https://buff.ly/N4b8hOD
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Brands trust Open Access BPO in building resilience, with our customized solutions and a diverse, multilingual workforce that strengthens their operations.
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