Social media marketing activities proved to be effective on Instagram

OABPO Blog Team Published on December 20, 2013

-social-media-marketing
It has only been six weeks since Instagram started running ads, but social media marketing experts are already seeing positive results from their marketing activities as early as now.

The first ads that the social media app ran on the first day of November came from big brands like Ben & Jerry’s, Adidas, Burberry, Levi’s, and Michael Kors. These brands were delighted to see a 32% lift in ad recall from each of their campaign versus ads that were exposed to people in control groups. This means that users who saw an ad on Instagram are 32% more likely to recall that product than those who have never seen the ad. Brand message awareness of people who saw the ads also increased by 10%.

Effects on businesses

-social-media-marketing-

Since running Instagram ads in a nine-day period, Levi’s reached 7.4 million people aged 18 to 34, while Ben & Jerry’s reached 9.8 million Americans of the same age demographic within eight days. According to Levi’s digital head Julie Channing, what made the ads effective is their novelty.

“We suspected these ads would attract more attention regardless of the content, given their newness. We suspected these ads would attract more attention regardless of the content, given their newness. That’s partly why we didn’t prioritize engagement as the primary performance metric out of the gate,” said Channing.

She added that their focus was on social media marketing metrics like recall, as it reflects their success in grabbing their market’s attention. Channing adds, “It’s doubtful this effect will decline over time, because the key to high recall is Instagram’s ability to take over a small screen with a message that is fully integrated into the content being organically consumed by the user.”

Open Access BPO can help give your business a strong online presence through the e-commerce and digital marketing solutions we offer. Join us on Google+ to know more about the services we offer.

Photo Credit: Jason A. Howie and adkorte on Flickr

Join us on facebook
Open Access BPO 41 days ago
Why do so many brands struggle to stay consistent with #CustomerExperience?

When things go wrong, a hollow response can drive customers away, but a sincere, well-timed apology can actually strengthen long-term loyalty.
Mistakes happen, but they don't have to define your brand.

Stop navigating the #CX minefield alone and start building an effortless experience for your audience.

Learn how to turn service setbacks into opportunities for trust and build a truly effortless customer journey.
Full insights on our blog: https://buff.ly/zgcbpTQ

──────────────────────────────
High-quality CX isn't just about preventing mistakes, it's about having a team that knows exactly how to handle them.

Open Access BPO helps global brands navigate complex customer journeys with a blend of empathy and efficiency. Our teams are trained to deliver seamless support that protects your reputation and drives long-term growth.

🚀 Partner with the CX experts: https://buff.ly/8Mr3PRA

#WeAreOABPO
#CallCenter #OutsourcingCallCenter #CXStrategy
#CustomerServiceCallCenter #CustomerSupport
Open Access BPO 45 days ago
𝗘𝗳𝗳𝗼𝗿𝘁𝗹𝗲𝘀𝘀 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝘀 𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱.
So, turn every interaction into a wow moment for your customers!

Check out strategies for delivering seamless support that:
• Simplify every interaction
• Empower your support team
• Delight customers consistently

Learn more: https://buff.ly/R2gU16E

──────────────────────────────
Open Access BPO combines the expertise of our #CX professionals with AI-powered solutions to create consistent, effortless experiences that keep customers coming back.

Connect with us and explore how outsourced CX can support your brand: https://buff.ly/FSxf48P

#WeAreOABPO
#CXStrategy #EffortlessCX #CustomerExperience
#BusinessGrowth #CustomerSuccess
Open Access BPO 59 days ago
#Fintech #CX must scale without losing the human touch.

As Q1 2026 draws to a close, fintech brands are facing a key challenge: 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝗵𝗶𝗴𝗵𝗹𝘆 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘄𝗵𝗶𝗹𝗲 𝘀𝗰𝗮𝗹𝗶𝗻𝗴 𝗳𝗮𝘀𝘁 𝗮𝗰𝗿𝗼𝘀𝘀 𝗺𝗮𝗿𝗸𝗲𝘁𝘀.

The brands that succeed are combining AI tools with multilingual CX teams and flexible support operations.
The result is faster responses, stronger trust, and #CustomerExperiences that still feel personal even at scale.

See how fintech brands can build scalable personalized CX in 2026: https://buff.ly/g7ioIHh

──────────────────────────────
Our multilingual teams and flexible #outsourcing solutions help fintech companies deliver personalized #CustomerSupport while managing rapid growth.

Connect with us to explore how outsourced CX can support your fintech expansion: https://buff.ly/aMNxt9U

#WeAreOABPO
#CustomerSupport #CSat
#OutsourcingCustomerService #CX
#CallCenterOutsourcing
Open Access BPO 60 days ago
Open Access BPO has always recognized all the women who drive our success. For years, we've advocated for policies and initiatives that ensure #GenderEquality.

This year, Open Access BPO joins #GiveToGain in celebrating and supporting women's leadership and impact. We celebrate and thank all the women at Open Access BPO and across communities for everything you do to lead, inspire, and make a difference.

#WeAreOABPO #IWD2026
#OABPOonIWD2026 #SheSays
#SheSays #WeCanBeEquALL
Open Access BPO 62 days ago
#OABPOmilestone:
𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗻𝗴 𝟮 𝗱𝗲𝗰𝗮𝗱𝗲𝘀 𝗼𝗳 𝗴𝗿𝗼𝘄𝘁𝗵 𝗮𝗻𝗱 𝗽𝗲𝗼𝗽𝗹𝗲-𝗱𝗿𝗶𝘃𝗲𝗻 𝘀𝘂𝗰𝗰𝗲𝘀𝘀
Read the full story here: https://buff.ly/dBxlcfx

Multinational #CallCenter Open Access BPO marked its 20th anniversary with a kickoff celebration series across its Makati, Davao, and Taipei offices. The festivities honored the company's employees and set an inspiring tone for 2026.

This milestone shows what's possible when a company puts people first and builds a culture where teams can thrive together.

──────────────────────────────
Our people-first culture powers performance and innovation, producing measurable results that matter.

Partner with Open Access BPO to scale your operations with a team that delivers excellence.

Contact us today to explore outsourcing solutions: https://buff.ly/PWlXVf8

#WeAreOABPO #TeamOABPO
#OABPOKickoff2026 #RedCarpetDreams
#Everglow #20YearsAndGrowing #CompanyCulture
#CXLeadership #BuildingTogether