Philippine call centers have been adapting web-based tools and using them as non-voice customer service channels in order to keep up with growing customer demands. Aside from the phone, it...
When we mentioned in a previous blog post that every Philippine call center must ace customer service because it impacts sales, we meant incorporating customer service values in all sales...
Social media has immensely benefited startups and small businesses all over the world by giving them a special leverage to gain prominence and foster customer relationships. Brands are no longer...
If there’s a saying that every call center in the Philippines should have its employees take to heart, it should be the one from renowned Swedish businessman, Jan Carlzon. In...
There are many reasons why your call center in the Philippines is obsessed with monitoring performance metrics and sending you hourly, daily, or weekly reports. Customer service shapes customer perceptions...
Philippine call centers, take note: the Temkin Customer Service Ratings has been released earlier this year, listing the best and the worst of America s customer service. Brands and industries...
Negative reviews can impact your online reputation more than you can imagine. That s why most businesses outsource content moderation services to call centers in the Philippines to make sure...
There are several best practices that your call center in the Philippines must apply before you can say that your customer service team is winning their game. Certain traits like...
When your customers reach out to your call center in the Philippines to raise their complaints, your customer service representatives are expected to apologize for the inconvenience they are experiencing....
Perhaps every business dreams of having the ability to peer inside the minds of their customers to know what they honestly think about the company s products and services. Finding...
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.
โ How do you future-proof your business in an unpredictable market?
โ What is your approach to building a business that is built to last in an unpredictable market?
Learn more about creating an unbreakable business model, continue the conversation with us over at: https://buff.ly/N4b8hOD
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Brands trust Open Access BPO in building resilience, with our customized solutions and a diverse, multilingual workforce that strengthens their operations.
Don't wait for the next market shiftโconnect with us now to start building your unbreakable business: https://buff.ly/rWaK05N
