Despite global economic challenges, outsourcing to the Philippines continues to thrive. With a new organization at play, it seems that foreign investors may just be more interested in pursuing the...
Digital marketing is a far cry from traditional marketing. It does away with traditional marketing roles and targets diverse audiences. Gone are the fancy gimmicks that would have potential customers...
Rich media is quickly becoming the weapon of choice of most advertising firms. An advertisement is the same as all the others, you may think. However, don’t be too quick...
The next time you scoff at your social media notifications and label such as nuisances, think again. You could be throwing away valuable fuel. Fuel - from social interaction? Your...
The business process outsourcing (BPO) industry is filled with many young workers. Consequently, a youth group strives to make the industry a better place for them. A big part of...
Blog management took the crown for SEO in terms of relevance in regards to Search Engine Results Pages (SERP). Find out how Panda bolstered the importance of unique content.
Telemarketing in the Philippines refers to services that generate interest in a company s products and services to convert leads into actual sales. While sales and telemarketing were previously separate...
Many consumers find themselves clutching the phone for hours on end just to have a customer service representative attend to their calls. Does this sound familiar? If you’ve had enough...
The Department of Science and Technology-Information and Communications Technology Office (DOST-ICT) proves yet again that Philippine outsourcing is growing into diverse proportions. Take a sneak peak at the upcoming ‘Career...
Customer service is one of the most important aspects of businesses. Lee Resource Inc. says that 91% of unsatisfied customers will tell 9 to 15 people about their negative experience....
Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.
From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.
This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!
From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.
At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.
We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.