A well-written script is an essential tool of call center companies offering telemarketing services. It should be well thought out, original, and effective in enticing prospects or leads to purchase...
Expanding to new locations is not as simple as setting up shop and expecting customers to immediately line up for goods. Aside from excellent offerings, businesses also need multilingual solutions...
Among many call center services, telemarketing is an area riddled with controversies. With the advent of the Internet and other technology products and services, some skeptics are wondering if it...
The recently conducted three-day International Contact Center Conference and Expo ended in an affirmative note, with the industry report concluding that outsourcing call centers in the company are expected to...
The country’s economy reinforces its stability with its latest growth update, an encouragement to foreign corporate entities eyeing to invest or outsource to the Philippines. Gross domestic product (GDP) grew...
Telemarketing in the call center industry has long been used by businesses to effectively market products or services to prospective customers. However, it is not as simple as making a...
In the contemporary times, telemarketing is often outsourced to call center companies in leading destinations, such as the Philippines. Some companies, however, are hindered by the fear of failure once...
Whether handled in-house or outsourced to a business process outsourcing (BPO) provider, technical support is critical for businesses manufacturing or selling technology devices and services. Not only does it present...
Live chat is increasingly becoming popular with businesses as a tool for customer service management, and for providing non-voice technical support. More businesses are discovering its potential for resolving inquiries...
As companies grow, so do the volumes of data that needs to be managed. As such, most companies opt to outsource various kinds of data entry solutions to different business...
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!
From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.
At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.
We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.
