As one of Open Access BPO's content writers, Julie Pearl shares her BPO knowledge through her blog posts, research papers, and other resources. She writes about outsourcing news and call center management tips and insights.
Continuing to set global commercial real estate records, Philippine-based property firms have been developing more office spaces to accommodate the ballooning business process outsourcing (BPO) industry in the country.
A company’s customer service language speaks volumes about how well it knows the market it serves. Using it effectively does a better job of building a certain image for a...
Crowdsourcing is becoming a favorite content marketing move of many brands because of how it lets them access a vast, inexpensive resource of new, intellectual, and effective ideas. Not to...
Shopper marketing composes of activities or strategies that retailers must execute in order to gain a good understanding of the people who buy from them. It deciphers consumer behaviors and...
Self-service customer support channels are undeniably a big help in easing out the delivery of assistance to today s modern customers, whose definitions of satisfaction and convenience are perched on...
Knowing the people you serve is one of the initial steps that telemarketers must take in order to sell to them well. The market segments you target may depend on...
Failing to meet customer expectations is one of the biggest no-nos that any customer service provider should never commit. What truly sets exceptional businesses apart is their ability to efficiently...
Millennial and Gen Z shoppers dominate the market. Can you keep up and capture the brand loyalty from these generations? Both millennial and Gen Z shoppers have transformed consumer preferences....
Delivering great customer experience is one of the many goals that every Philippine call center requires its agents to achieve. Actually doing so, however, is easier said than done. With...
Spiels and scripts are considered staple elements in agent training and in the actual execution of voice campaigns of most call centers in the Philippines. Many customer service providers swear...
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.
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