Following the provincial expansions of firms operating a call center in the Philippines, two Southern cities are opening commercial areas to house business process outsourcing (BPO) operations outside Metro Manila....
We explained in a previous article that any website that welcomes content from the online public should moderate all kinds of submissions. Just like general content moderation, specific filtering processes...
Foreign observers expect technical support call center firms and government infrastructure projects to help the Philippines regain stability following the financial losses caused by the Super Typhoon Haiyan.
Communication is among the four key areas to monitor in order to ensure a successful outsourcing deal with a call center in the Philippines. Supervising the three other areasโoperating costs,...
Philippine call center companies never seem to seize their hiring activities, especially now that the country’s business process outsourcing (BPO) industry is undergoing an immense growth. They have been preparing...
Technical support isn’t always about the phone calls. Some non-voice tools also do their part behind the scenes. With the increasing complexity of technology and customer expectations, technical support call...
Consumers today need customer service assistance less and less, as technology offers them more and more ways of availing services and sending brand feedback on their own. This is what...
Do people consider working in a call center in the Philippines right after they graduate from college? Call centers offer some of the most competitive salary ranges in the country,...
Living the brand is the duty of everyone in your company. Instilling this to people you directly work with could be easy, but for your outsourced inbound customer service representatives,...
As an affirmation to previous reports about the heightened demand for Philippine multilingual call centers and impending consolidation through Japanese call center investments, corporate leaders from Japan pressed the importance...
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!
From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.
At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.
We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.
