Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Making critical business decisions based on traditional customer service metrics alone can be detrimental to your brand. The customer support industry has been transforming in many ways over the past...
What’s your call center’s culture and how can you tweak it to drive up productivity and employee engagement? In 2014, culture was the most searched term on Merriam-Webster, and the...
As consumers become more selective about the brands they trust, it’s clear that organizations must promote transparency in order to build customer loyalty. Appealing ads and catchy slogans are no...
When the limits to the capabilities of agents have been reached, call center burnout occurs. Here are signs that leaders should look for. Running a successful call center requires a...
The basics of satisfying customer support can be compressed to four key elements. Here’s how to handle them correctly. With empowered customers being the new norm in today’s business landscape,...
Thanksgiving Day, Black Friday, and Cyber Monday mark the official start of the holiday sale period. During this season, how can brands boost customer satisfaction and increase their sales? Every...
Providing an effortless customer experience has become a crucial differentiator for businesses seeking to gain a competitive edge and foster customer loyalty. Customers now have higher expectations than ever before,...
Can the customer support career path be fulfilling? It can be, if organizations know how to nurture them. Here’s how. The journey from a novice support representative to a seasoned...
Among Asian emerging economies that have released their growth data for Q3 2016, the Philippines is the fastest-expanding nation. As indicated by its gross domestic product (GDP), the Philippine economy...
Facebook is about to launch a unified inbox that would let brand managers handle multiple interactions across Facebook Pages, Messenger, and Instagram. Great conversations allow businesses to forge meaningful customer...
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.
โ How do you future-proof your business in an unpredictable market?
โ What is your approach to building a business that is built to last in an unpredictable market?
Learn more about creating an unbreakable business model, continue the conversation with us over at: https://buff.ly/N4b8hOD
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Brands trust Open Access BPO in building resilience, with our customized solutions and a diverse, multilingual workforce that strengthens their operations.
Don't wait for the next market shiftโconnect with us now to start building your unbreakable business: https://buff.ly/rWaK05N
