Technical Support Specialist II — Industrial electrical, automation services

QUALIFICATIONS

• Core Requirements
  • Solid experience in Windows Server Administration
  • Proficiency in McAfee ePO and Symantec Endpoint Protection Manager (or similar security platforms)
  • Strong understanding of Windows operating systems
  • Expertise in endpoint security, including Windows patching and antivirus technologies
  • Hands-on experience with virtualization technologies (VMware preferred) and backup solutions
  • Familiarity with container applications and runtime environments, such as Docker on Linux
• Nice to Have Skills
  • Linux system administration
  • Experience with SCCM or WSUS (or any software development background)
  • Basic understanding of IT networking and security (IP addressing, VLANs, etc.)
  • Prior experience with advanced endpoint security tools such as BigFix, Altiris, McAfee ENS/APC, or CrowdStrike
  • Knowledge of Veeam backup solutions
  • Exposure to manufacturing IT systems such as HMIs, PLCs, Rockwell, and Wonderware

RESPONSIBILITIES

• IT Support and Incident Management
  • Provide ITIL Level 1–2 technical support in a manufacturing environment for global customers
  • Manage helpdesk operations, including creating, updating, and resolving support tickets
  • Escalate critical issues to US or EMEA teams as necessary
• Regional Support Coverage
  • Serve as the primary support for the Asia Pacific region
  • Provide secondary support coverage for the Americas and EMEA regions
  • Collaborate closely with support teams in the US and EMEA
• Monitoring and Maintenance
  • Perform proactive monitoring through alerts, log checks, and system health assessments
  • Conduct proactive maintenance, including software and firmware updates
• Projects and Implementation
  • Assist with implementation work for small-scale projects
• Work Schedule
  • Work shifts aligned to offset US/EMEA time zones