Running a new business would be less challenging if you have some much-needed expert help. Enter startup outsourcing. Starting a new business venture is an exhilarating and challenging endeavor. As...
In an omnichannel world, is the phone still relevant? Along with technology’s forward march, the way that we communicate over long distances also drastically changed. From traditional options like the...
Facebook Messenger wants to become the mobile app for everything. What does this mean for brands? The idea that Messenger is aiming to transform itself from a messaging mobile app...
Brands’ increasing focus on customer support isn’t just a fad. When carried out correctly, high-quality services help businesses build trust among its target consumers. On the contrary, poor customer service...
The only way to make your brand memorable is by providing consumers exactly what they want and need. Getting there, however, is a complex and difficult process. Every interaction with...
Year after year, the customer support landscape is changing alongside the formation of new tech trends and innovative ideas. Let’s look at five of the most significant, research-based insights we...
The rise of global business and international markets has opened up a world of opportunities, but it has also brought forth a unique set of challengesโconcerns that multilingual call centers...
Multichannel retailers are aware of the dangers that fraud has. But does being aware of fraud make it easier to spot? Not exactly. Transactions have grown exponentially for multichannel retailers....
In today’s business landscape, making every conversation count is the key to success, and leaving social media out of the picture is not an option. Many customers prefer to use...
How harmful can a little, seemingly insignificant lie on Facebook be? People won’t probably notice, and even if they do, you can turn the tide in your direction. You have...
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.
โ How do you future-proof your business in an unpredictable market?
โ What is your approach to building a business that is built to last in an unpredictable market?
Learn more about creating an unbreakable business model, continue the conversation with us over at: https://buff.ly/N4b8hOD
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Brands trust Open Access BPO in building resilience, with our customized solutions and a diverse, multilingual workforce that strengthens their operations.
Don't wait for the next market shiftโconnect with us now to start building your unbreakable business: https://buff.ly/rWaK05N
