Ecommerce websites can boost sales by increasing customer engagement with the help of online customer service channels. Today’s brands know that much of their success relies upon their digital performance....
Facebook Messenger wants to become the mobile app for everything. What does this mean for brands? The idea that Messenger is aiming to transform itself from a messaging mobile app...
Chatbots have come a long way since their invention in the 1960s. One of the first bot-operated programs was called ELIZA, considered a primitive form of artificial intelligence (AI). It...
With their ability to solve simple issues instantly, chatbots allow brands to make the always-on consumer happy. Twitter has just followed Facebook’s footsteps in deploying a bot-operated customer support messaging...
Live chat is the channel of choice both for brands and customers. It can save you a lot of time and money, while letting you personalize customer interactions. There’s no...
Using a conversational tone on social media can invite customers to talk to you more. The beauty and hazard of multichannel customer support is that it allows brands to reach...
Social customer service channels can generate positive responses from your customers, so every brand manager must know how to properly handle them. Social media websites are great for sparking brand...
No matter how complicated the business industry may seem, entrepreneurial success still boils down to the basics: to keep a business running, you should earn more than you spend. It...
Aside from ease of navigation and good design, most online shoppers would always prefer to visit websites that can offer them convenience and efficient customer support when buying online. As...
When you’re considering live chat as a platform for providing online support for your customers, you’d see how its pros can overwhelmingly outweigh its cons. Even if you put its...
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.
โ How do you future-proof your business in an unpredictable market?
โ What is your approach to building a business that is built to last in an unpredictable market?
Learn more about creating an unbreakable business model, continue the conversation with us over at: https://buff.ly/N4b8hOD
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Brands trust Open Access BPO in building resilience, with our customized solutions and a diverse, multilingual workforce that strengthens their operations.
Don't wait for the next market shiftโconnect with us now to start building your unbreakable business: https://buff.ly/rWaK05N
