Bridging the digital marketing skills gap for optimum returns

Faith Ocampo Published on June 24, 2015

employees-connecting-with-plug-bridge-between-two-heads
Digital marketing drives a work practice that constantly evolves to absorb successive technology trends. Every new digital trend or device helps shape new online practices, which influence the way information is accessed and used. Note that the most interesting bit is that the tech industry seems to always surprise us with innovations that are happening very rapidly.
As the world is being shrunk by the Internet, digital has become the buzzword across almost all business organizations, especially when it comes to marketing. In this quickly evolving tech scene, many organizations and employees are often challenged with keeping track of the newest changes. As a result, most businesses fall short of using technology to their maximum marketing advantage.

The challenge in dynamism

Rapid tech innovations, combined with rigid marketing strategies and the delay in translating these to applicable concepts, result in a pressing digital marketing skills gap among the new workforce. How can businesses resolve this?
It’s high time that marketing teams respond by building a digitally knowledgeable and competent team, made up of members with the right skills. According to SmartInsights 2015 survey, majority of the study participants strongly feel a need to improve their knowledge in many areas of online marketing. And according to Spitzer and co-authors in the book The Digital Talent Gap, a huge 90% of marketers consider themselves underskilled in the field.

Targeting digital skills

two-heads-facing-each-other-with-female-executive-with-megaphone-blowing-ideas-into-one-head

The biggest challenge for blooming marketers right now concerns data analytics and big data. Big volumes of data accumulating through increased connectivity makes data analysis and understanding highly challenging. In fact, data gathering is the tiniest part the information revolution. Sorting and analyzing data by applying the appropriate statistical measures are tasks that are not only labor-intensive, but are also skill-focused.
According to SmartInsight s report, other competencies that need to be honed for today s digital marketers are cross-channel communication, strategizing for digital marketing, search engine optimization, and content marketing. All of these are critical in boosting online presence, building a loyal customer base, and heightening social engagement.

What should we do?

Investing in digital training courses for employees is a good strategy to address the growing skills gap in the marketing industry. The right courses would produce marketers well-equipped to join the increasingly complex online marketing industry. Shaping them up for the digital era would translate to highly effective online marketing strategies that can inspire conversions and increase returnsโ€”all of which steer the organization into the right direction.
 
 

Join us on facebook
Open Access BPO 5 days ago
#Fintech #CX must scale without losing the human touch.

As Q1 2026 draws to a close, fintech brands are facing a key challenge: ๐——๐—ฒ๐—น๐—ถ๐˜ƒ๐—ฒ๐—ฟ ๐—ต๐—ถ๐—ด๐—ต๐—น๐˜† ๐—ฝ๐—ฒ๐—ฟ๐˜€๐—ผ๐—ป๐—ฎ๐—น๐—ถ๐˜‡๐—ฒ๐—ฑ ๐˜€๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜ ๐˜„๐—ต๐—ถ๐—น๐—ฒ ๐˜€๐—ฐ๐—ฎ๐—น๐—ถ๐—ป๐—ด ๐—ณ๐—ฎ๐˜€๐˜ ๐—ฎ๐—ฐ๐—ฟ๐—ผ๐˜€๐˜€ ๐—บ๐—ฎ๐—ฟ๐—ธ๐—ฒ๐˜๐˜€.

The brands that succeed are combining AI tools with multilingual CX teams and flexible support operations.
The result is faster responses, stronger trust, and #CustomerExperiences that still feel personal even at scale.

See how fintech brands can build scalable personalized CX in 2026: https://buff.ly/g7ioIHh

โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€
Our multilingual teams and flexible #outsourcing solutions help fintech companies deliver personalized #CustomerSupport while managing rapid growth.

Connect with us to explore how outsourced CX can support your fintech expansion: https://buff.ly/aMNxt9U

#WeAreOABPO
#CustomerSupport #CSat
#OutsourcingCustomerService #CX
#CallCenterOutsourcing
Open Access BPO 6 days ago
Open Access BPO has always recognized all the women who drive our success. For years, we've advocated for policies and initiatives that ensure #GenderEquality.

This year, Open Access BPO joins #GiveToGain in celebrating and supporting women's leadership and impact. We celebrate and thank all the women at Open Access BPO and across communities for everything you do to lead, inspire, and make a difference.

#WeAreOABPO #IWD2026
#OABPOonIWD2026 #SheSays
#SheSays #WeCanBeEquALL
Open Access BPO 8 days ago
#OABPOmilestone:
๐—–๐—ฒ๐—น๐—ฒ๐—ฏ๐—ฟ๐—ฎ๐˜๐—ถ๐—ป๐—ด ๐Ÿฎ ๐—ฑ๐—ฒ๐—ฐ๐—ฎ๐—ฑ๐—ฒ๐˜€ ๐—ผ๐—ณ ๐—ด๐—ฟ๐—ผ๐˜„๐˜๐—ต ๐—ฎ๐—ป๐—ฑ ๐—ฝ๐—ฒ๐—ผ๐—ฝ๐—น๐—ฒ-๐—ฑ๐—ฟ๐—ถ๐˜ƒ๐—ฒ๐—ป ๐˜€๐˜‚๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€
Read the full story here: https://buff.ly/dBxlcfx

Multinational #CallCenter Open Access BPO marked its 20th anniversary with a kickoff celebration series across its Makati, Davao, and Taipei offices. The festivities honored the company's employees and set an inspiring tone for 2026.

This milestone shows what's possible when a company puts people first and builds a culture where teams can thrive together.

โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€
Our people-first culture powers performance and innovation, producing measurable results that matter.

Partner with Open Access BPO to scale your operations with a team that delivers excellence.

Contact us today to explore outsourcing solutions: https://buff.ly/PWlXVf8

#WeAreOABPO #TeamOABPO
#OABPOKickoff2026 #RedCarpetDreams
#Everglow #20YearsAndGrowing #CompanyCulture
#CXLeadership #BuildingTogether
Open Access BPO 15 days ago
๐—”๐—œ ๐—ถ๐˜€๐—ป'๐˜ ๐—ฎ ๐˜€๐˜๐—ฎ๐—ณ๐—ณ ๐—ฟ๐—ฒ๐—ฝ๐—น๐—ฎ๐—ฐ๐—ฒ๐—บ๐—ฒ๐—ป, ๐—ถ๐˜'๐˜€ ๐—ฎ ๐—ฝ๐—ฒ๐—ฟ๐—ณ๐—ผ๐—ฟ๐—บ๐—ฎ๐—ป๐—ฐ๐—ฒ ๐—บ๐˜‚๐—น๐˜๐—ถ๐—ฝ๐—น๐—ถ๐—ฒ๐—ฟ.

The conversation around AI often focuses on full automation, but the real advantage lies in ๐ˆ๐ง๐ญ๐ž๐ฅ๐ฅ๐ข๐ ๐ž๐ง๐ญ ๐€๐ฎ๐ ๐ฆ๐ž๐ง๐ญ๐š๐ญ๐ข๐จ๐ง.
By pairing AI-driven speed with human empathy, brands can handle complex problem-solving and emotional de-escalation at a scale never before possible.

Discover the framework for blending human talent with AI to deliver premium #CustomerExperience without losing the personal touch.

Get the insights here: https://buff.ly/UFrYxcZ

โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€
Elevate your brand with a partner that masters the balance of tech and touch.
Let's grow together: https://buff.ly/jtkk2WZ

#WeAreOABPO
#CX #CustomerSupport #OutsourcingCX
#Outsourcing #CustomerService
#CustomerSatisfaction #CSat #AI
Open Access BPO 18 days ago
Is shrinkage quietly draining your #CallCenter's productivity?

Whether due to absenteeism or internal meetings, your #CustomerExperience suffers when your agents are on the clock but unavailable to assist customers.

But you can minimize these gaps without burning out your team.
Read our full guide to boosting #productivity: https://buff.ly/WJXFVl4

โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€
At Open Access BPO, we use tried-and-tested processes to target shrinkage and elevate #CX.

Let's talk about how we can help your brand thrive: https://buff.ly/8jBboiX

#WeAreOABPO
#CallCenterManagement
#WorkforceManagement #BPO #Productivity